| |
| Quality and Safety |
|
| Q: I’m worried about lead paint. Are your toys safe? |
| A: Your child’s safety is our first and most important concern. |
 |
Our products meet European, American, and Canadian safety standards for children’s toys, including ASTM F96-07 (Consumer Safety Specification on Toy Safety), and EN71 (European Standard on Safety of Toys). When you receive your shipment you will see that each item is marked with the CE symbol of approval. |
|
Our products undergo stringent safety testing before they leave the factory (including testing for heavy metals such as lead in the paint), and Step-by-Step Montessori receives copies of the safety laboratory reports. Our manufacturers do not use toxic paint on our materials. |
|
Our products are of superior quality, and are environmentally friendly. The internationally recognized ISO 9001:2000 (quality management) and ISO 14001:2004 (environmental management) production standards are used for strict quality assurance |
|
|
| Q: What are your toys made of? |
| A: All our Montessori materials are of superior quality. |
|
The wooden toys are constructed from beautiful Basswood. |
|
The cards (Beginning Sound Cards, Picture Word Cards, Object Box Word Cards, Action Cards, Numerals & Counters Cards, Golden Bead 2-Part Cards, and Teen and Ten Board 2-Part Cards) are printed on sturdy 100lb glossy cover stock and are pre-cut. |
|
The Secret Word Cards (Language Step 4) are printed on standard 20lb paper. |
|
The Montessori Instruction Books are printed on glossy 80lb paper. |
|
|
| Prices |
|
| Q: Your prices are listed in Canadian Dollars. How much is this in US Dollars? |
| A: The relative value of Canadian and US currency fluctuates daily and is currently very close to par. |
|
You can estimate the cost of your order in US dollars using this simple tool: (insert link to www.xe.com/ucc - simple CAD to US conversion only) |
|
|
| Shipping |
|
| Q: How much does shipping cost? |
| A: Shipping costs depend on the size of your order and also the shipping destination. |
| Canadian Destinations: |
|
Up to $100, add xx%
$101 - $250, add xx%
$251 - $500, add xx%
More than $501, add xx% |
| US Destinations (Contiguous US states only): |
|
Up to $100, add xx%
$101 - $250, add xx%
$251 - $500, add xx%
More than $501, add xx% |
|
Shipments to Alaska, Hawaii, Puerto Rico, Guam, and Virgin Islands must use Purolator Air service (expedited shipping rates apply) |
|
Duties, brokerage fees, customs assessments, and value-added taxes (if applicable) are the customer’s responsibility. |
| International Destinations: |
|
For International orders, please contact us for a shipping quote and delivery time estimate. |
|
Duties, brokerage fees, customs assessments, and value-added taxes (if applicable) are the customer’s responsibility. |
|
|
| Q: Which carrier do you use to send my shipment? |
| A: We use Purolator courier to ship to Canadian and US addresses. |
|
We’re sorry but we are not able to ship to P.O. boxes. |
|
Shipments to Alaska, Hawaii, Puerto Rico, Guam, and Virgin Islands must use Purolator Air service (expedited shipping rates apply) |
|
For International orders, please contact us for a shipping quote and delivery time estimate. |
|
|
| Q: How fast will I receive my order? |
| A: We ship your order the next business day. |
|
Delivery to most destinations in Canada and the US usually takes 2 to 6 business days, depending on your location. |
|
|
| Q: Is expedited shipping available? |
| A: Yes, for an additional charge you can receive your order more quickly (most locations). |
|
Please contact us before you place your order if you would like expedited service. |
|
|
| Q: What is my Tracking Number? |
| A: You will be notified of your Purolator Tracking Number when your materials are shipped. |
|
To check the shipping status of your order go to www.purolator.com and enter your Tracking Number. |
|
|
| Our Guarantee |
|
| Q: What is your return policy? |
| A: We think you will be thrilled with your order, and we offer an unconditional guarantee. |
|
If you are not completely satisfied with your order for any reason, you may return your purchase within 60 days and we will cheerfully refund your money. |
|
Please contact us before returning the item and we will give you a return authorization number and instructions for return. |
|
Original shipping charges are non-refundable. Return shipping costs for refund or exchange items are the customer’s responsibility. |
|
|
| Q: I have a problem with my order. What should I do? |
| A: Contact us immediately, and we will remedy the situation as quickly as possible. |
|
If products are broken or damaged in shipment: Keep the original shipping carton and all packing supplies. Do not return the damaged item to us unless instructed to do so. We will incur any costs related to replacing a damaged item. |
|
If there is a problem with the contents of your order: We use state-of-the-art technology and processes to ensure accuracy of customer orders, so errors are extremely rare. However, if you discover a problem with your order, please contact us immediately. Do not return any items to us unless instructed to do so. We will incur any costs related to correcting our error. |
|
|
| Contact Us |
|
|
Questions about the status of your order: Go to www.purolator.com and enter your Tracking Number. |
|
Other correspondence, including questions about products and how to use them: Email us at info@MontessoriSteps.com. We will respond promptly. |
|
To report a problem with your order: We use state-of-the-art technology and processes to ensure accuracy of customer orders, so errors are extremely rare. However, if you discover a problem with your order, please contact us immediately (info@MontessoriSteps.com) and we will remedy the situation as quickly as possible. |
|
Comments and suggestions: we love to hear from you! Please send a message to: CustomerComment@MontessoriSteps.com |
|
|
| Privacy and Security |
|
| Q: Will you share my email address? |
| A: We take your privacy very seriously. We will never share your personal information with third parties. |
|
| Q: Is it safe to use my credit card to order products on the Internet? |
| A: Our shopping cart uses the safest Internet technology available: SSL - Secure Socket Layer. |
|
The SSL protocol is the web standard for encrypting communications between users and web sites. Data sent via a SSL connection is protected by "encryption", a mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides businesses and consumers with the confidence that private data sent to a website, such as credit card numbers, are kept confidential. |
|
When you place an order, you will see the order form automatically switch to a secure SSL connection after you select your packages from the initial screen and click "Continue". Your browsers will display the secure connection "lock" and depending on the settings in your browsers you may see a message box that states "You are entering a secure connection." |
|
